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Privacy Policy — How We Handle Your Information

We built w88you for Malaysia, and that means protecting the data you share when you open an account, make deposits via Touch 'n Go or GrabPay, and play…

Account securityData retentionWithdrawal verificationCookie useContact rights
w88you Privacy Policy — How We Handle Your Information
PRIVACY CONTACT

How to Reach Us About Your Data

If you want to see what information we hold, update outdated details, or request deletion, our support team is ready.

Live Chat Open the chat widget on any page and tell the agent you have a privacy question. They'll verify your account and walk you through the request. Most lookups are completed while you wait; deletion requests may take a few days to process and confirm.
Email Send your request from the email address linked to your account so we can verify ownership without extra steps. Describe what you need — a data copy, a correction, or deletion — and we'll reply within two business days with the outcome or next steps.
Help Center Browse the privacy section in our help center for answers to common questions about cookies, retention periods, and how to manage your marketing preferences. If the article doesn't cover your case, use the contact form at the bottom to open a ticket.
DATA PRACTICES

What We Do With Your Information

Every piece of data we collect has a purpose tied to running the platform, keeping your account secure, or meeting legal obligations.

Account Registration

When you create an account we collect your email, mobile number, and chosen username.

Payment Processing

Deposits via Touch 'n Go, GrabPay, Boost or FPX generate transaction records that include the amount, timestamp, and payment-rail identifier.

Game and Session Data

We track which slots, live tables, and sportsbook markets you open so we can show you recent favourites and recommend…

Cookies and Tracking

Cookies keep you logged in when you switch between the slot lobby and a live Baccarat table, and they remember…

Withdrawal Verification

When you request a withdrawal we may ask for identity documents or a selfie to confirm you own the account…

Data Retention and Deletion

We keep account and transaction records for the period required by financial and dispute-resolution rules, typically several years.

Privacy Policy FAQ

Questions about what we collect, how long we keep it, and how to change your preferences come up often. Below are answers to the ones we hear most.

We collect your email address, mobile number, chosen username, and date of birth during registration. If you deposit via Touch 'n Go or another payment rail we also record the payment-method identifier to link it to your account and process future transactions.

We share minimal information with payment processors to authorize deposits and withdrawals, and with game providers to load slots and live tables under your session. We do not sell your data to advertisers or data brokers, and we never share more than necessary to complete the service you requested.

Transaction records — deposits, withdrawals, and game rounds — are retained for the period required by financial-record rules and dispute resolution, typically several years. After that period they are archived or deleted unless ongoing legal obligations require us to keep them longer.

Yes. Contact our support team via live chat or email from your registered address, and we'll send you a copy of your account details, payment history, and session logs within a few business days. The report is delivered securely to your registered email.

Log in to your account and open the notification preferences page in settings. Uncheck the boxes for promotional emails and SMS, then save. You'll still receive transactional messages — login codes, withdrawal confirmations — but no marketing offers. Changes take effect within one business day.

When you close your account we stop sending marketing messages immediately and lock your login. Transaction and identity records are retained for the period required by law, then deleted. You can request earlier deletion where local law permits; our team will confirm what can be removed and what must stay.

Identity checks prevent fraud and meet regulatory requirements. We may ask for a photo ID or a selfie holding your ID to confirm you own the account and the linked payment method. Once verified, future withdrawals usually clear without repeating the check unless we detect unusual activity.